Refund Policy

If a purchased telephone number cannot be successfully activated through our telecommunications provider, you may be eligible for a refund.

Refunds are not automatic. All refund requests must be submitted to our support team and are subject to review and approval based on the circumstances of the order.

Refunds are processed on a per-number basis.

If your order contains multiple telephone numbers:

• Successfully activated and delivered numbers are not eligible for a refund.
• Only numbers that fail activation may qualify for a refund after review.

A failure affecting one number does not qualify the entire order for a refund.

To request a refund, please contact our support team and provide:

• Your order number
• The email address used to place the order
• A brief description of the issue

Our team will review your request and notify you of the outcome as soon as reasonably possible.

If your refund request is approved, the refund will be issued to the original payment method used for the purchase through Stripe.

We cannot issue refunds to a different payment method.

Once your refund has been processed, it typically takes 5–7 business days for the funds to appear in your account. Processing times may vary depending on your bank or card issuer and are outside of our control.

Once a telephone number has been successfully activated and the activation information has been delivered to you, the purchase is considered complete and is non-refundable, except where required by applicable law.

Refunds will not be granted for reasons including, but not limited to:

• You changed your mind after purchase.
• You no longer need the telephone number.
• You selected the wrong area code or carrier.
• You failed to use the number before its expiration date.
• Your wireless carrier declined your port request.
• Your wireless carrier denied or changed a promotional offer.
• Your device or account is not compatible with your chosen carrier.
• You failed to complete your port request before the number expired.

Carrier promotions, device offers, trade-in credits, and other incentives are offered solely at the discretion of the wireless carrier and are never guaranteed by FastPort Numbers.

Telephone numbers are temporarily reserved during checkout.

If payment is not completed before the reservation period expires:

• The order will be automatically canceled.
• No payment will be collected.
• No refund will be required.

If you believe you were charged incorrectly or did not receive your activation information, please contact our support team before filing a chargeback with your bank or credit card provider.

Most billing issues can be resolved quickly through our support team.

If a chargeback is initiated after a telephone number has been successfully activated and delivered, we reserve the right to provide documentation demonstrating fulfillment of the order and, where permitted by law, suspend or restrict future purchases.

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.

If applicable law provides you with additional rights or remedies, those rights will take precedence over this Refund Policy.

We may update this Refund Policy from time to time. Any changes become effective when they are posted on this page.

The version of the Refund Policy in effect at the time your order is placed will apply to that purchase.

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

FastPort Numbers

Email: support@fastportnumbers.com

Website: https://fastportnumbers.com